What to Expect
Thank you for entrusting the Virginia Veterinary Specialists team with the care and treatment of your beloved pet. We strive to provide your pet with both the highest quality and the most compassionate veterinary care possible. In our effort to help us provide you with better service before your pet’s appointment, please note the following details regarding your visit:
Prior To Your Appointment:
- Fill out the New Client Information form that can be found under Online Forms page.
- We will call you the day before your scheduled appointment to remind you about your visit, give you instructions for the next day, and help answer any questions you might have.
- As a courtesy to our other patients, if you need to change your appointment time, please let us know at least 24 hours prior to your visit.
- Please download our PetDesk app to create your pet’s profile and to help assist you with your pet’s appointment. This app can help with appointment reminders, filling out paperwork, contacting us, and much more.
The Day Of Your Appointment:
- Please bring any medications your pet is currently taking, both over-the-counter and prescribed.
- If your pet may stay for diagnostics or surgery and they are on a prescription or special diet, please bring enough food for at least two meals. We do carry several premium over-the-counter diets for hospitalized patients if you should choose not to bring food for your pet.
- For patients staying for surgery our surgery team will have a folder explaining some of the basic post-operative care instructions for you pet. You can view those forms by clicking here.
Expectations For Your Appointment:
Your pet’s weight and vital signs will be assessed on arrival, and a physical examination will be performed. Any case history, lab work, and/or radiographs sent from your pet’s primary care veterinarian will be reviewed. The specialist will then discuss their findings with you, and together you will come up with a treatment plan that is best for both you and your pet. An estimate for the agreed plan will then be reviewed.
Upon completion of your pet’s consultation, diagnostic procedure or surgery, your pet’s primary care veterinarian will be contacted with a complete written report regarding the care and management of your pet. Prior to your pet’s discharge from our hospital, a member of our medical team will review any discharge instructions with you and answer any questions you may have. Your invoice will also be reviewed at this time.
A deposit will be required for any patient admitted to the hospital. The remaining balance will be due at the time of discharge. We accept all major credit cards as well as Care Credit. To find out more about Care Credit or to apply please visit them at carecredit.com.